In case of consumer disputes, the consumer can resort to the European Online Dispute Resolution Platform, available at http:////ec.europa.eu/consumers/odr or to the following alternative consumer dispute resolution entities (under Law no. 144/2015, of September 8):

CNIACC - National Center for Consumer Conflict Information and Arbitration

Faculty of Law of the Nova University of Lisbon

Campolide Campus

1099-032 Lisbon

Tel.: 213 847 484

Email: cniacc@unl.pt

Web: http:////www.arbitragemdeconsumo.org/

CIMAAL - Information, Mediation and Arbitration Center for Consumer Conflicts of Algarve

Business Nest Building, Estrada da Penha, 8005-131 Faro

Tel.: 289 823 135

Email: apoio@consumidoronline.pt

Web: http:////www.consumidoronline.pt/

Consumer Conflict Arbitration Center of the District of Coimbra

Av. Fernão Magalhães, no. 240, 1st floor - 3000-172 Coimbra

Tel.: 239 821 690 /289 / Fax: 239 821 690

Email: geral@centrodearbitragemdecoimbra.com

Web: http:////www.centrodearbitragemdecoimbra.com/

Consumer Conflict Arbitration Center of Lisbon

Rua dos Douradores, 116, 2nd floor - 1100-207 Lisbon

Tel: 218 807 030 / Fax: 218 807 038

Email: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt

Web: http:////www.centroarbitragemlisboa.pt/

Consumer Information and Arbitration Center of Porto

Rua Damião de Góis, 31 – Shop 6 – 4050-225 Porto

Tel.: 225 508 349 / 225 029 791 / Fax: 225 026 109

Email: cicap@mail.telepac.pt

Web: http:////www.cicap.pt/

Consumer Conflict Arbitration Center of Vale do Ave / Arbitration Court

Rua Capitão Alfredo Guimarães, no. 1, 4800-019, Guimarães

Tel.: 253 422 410 / Fax: 253 422 411

Email: triave@gmail.com

Web: http:////www.triave.pt/

Information, Mediation and Consumer Arbitration Center (Consumer Arbitration Court)

Braga

Rua D. Afonso Henriques, no. 1 (Sé Parish Council Building)

4700-030 Braga

Tel: 253 617 604 / Fax: 253 617 605

Email: geral@ciab.pt

Web: http:////www.ciab.pt

Viana do Castelo

Av. Rocha Paris, no. 103 (Vila Rosa Building)

4900-394 Viana do Castelo

Tel: 258 809 335 / Fax: 258 809 389

Email: ciab.viana@cm-viana-castelo.pt

Web: http:////www.ciab.pt/

Consumer Conflict Arbitration Center of the Autonomous Region of Madeira

Rua Direita, 27 - 1st Floor, 9050-405 Funchal

Email: centroarbitragem.sras@gov-madeira.pt

Web: www.srrh.gov-madeira.pt/Início/tabid/292/Default.aspx

For more information, consult the Consumer Portal at http:////www.consumidor.pt/